Enterprise Contact Centre Technology Without Enterprise Headcount

The Challenge: You need robust omnichannel contact centre capabilities, but most enterprise-grade platforms are priced and structured for organisations with 500+ agents. You're stuck choosing between consumer-grade tools or enterprise platforms you can't afford or fully leverage. Size doesn’t matter we also cater for small contact centres, there are no limits because we will find the right partner to meet your requirements.

Our Approach: We bridge the gap between your actual needs and enterprise-tier access. Through our relationships with leading contact centre vendors, we unlock pricing structures and service levels that treat you like a strategic enterprise account - regardless of your agent count.

What We Unlock:

• Enterprise pricing models for smaller agent counts

• Access to advanced features typically gated behind higher tiers

• White-glove implementation and integration services

• Dedicated technical account managers

• Priority support with engineering escalation

• Flexible contract terms typically reserved for large deployments

Typical Access Improvements:

• Enterprise features at business-tier pricing

• Dedicated implementation teams (vs. self-service)

• Custom integration support

• SLAs with guaranteed uptime and penalties

• Direct vendor engineering access for complex requirements