Frequently Asked Questions

 
  • Our collective client base represents significant aggregate spend across vendors. This gives us Fortune 500-level relationships and buying power. When we bring you to a vendor, you're not seen as a single small account - you're part of our broader enterprise relationship. Vendors provide enterprise treatment because of the collective value we represent.

  • No. We are compensated solely by our Vendors/Suppliers. This is fundamental to our model - we need to be completely vendor-agnostic to provide unbiased advice and negotiate the best possible access on your behalf. Traditional resellers often make 20-40% margins on technology sales, creating an incentive to oversell or favour certain vendors. We've eliminated that conflict of interest.

  • Enterprise access encompasses much more than pricing:

    • Dedicated account teams (vs. call centre support)

    • Priority support (4-hour vs. 24–48-hour response)

    • Enhanced SLAs (with financial penalties for vendor failures)

    • White-glove implementation (dedicated resources vs. self-service)

    • Strategic planning access (vendor roadmaps, beta programs, advisory councils)

    • Direct engineering access (for complex requirements)

    • Flexible terms (vs. rigid SMB contracts)

    The pricing improvement is significant, but the service level enhancement is often the more valuable benefit.

  • Vendors know exactly who you are - transparency is part of our model. What matters to vendors is not your individual size but your relationship with us. We represent substantial collective spend and strategic relationships. You're positioned as part of our enterprise portfolio, which commands enterprise treatment. This isn't deception - it's legitimate collective bargaining power.

  • That's exactly when enterprise access proves its value:

    1. You have dedicated account management to escalate issues

    2. Enhanced SLAs often include financial penalties motivating resolution

    3. We leverage our broader vendor relationship to drive priority attention

    4. If necessary, we help you transition to alternatives Since you own the vendor relationship directly (not through us), you maintain flexibility to make changes.

    5. Under performing Vendors don’t last long as the word spreads around our community very quickly.

  • The good news is access is immediate:

    • Day 1: When we engage vendors on your behalf, you're positioned within our enterprise relationship

    • Week 1-2: Account structures are established with dedicated teams assigned

    • Ongoing: Enterprise treatment continues throughout negotiation, implementation, and ongoing relationship

    You don't need to wait years or grow to enterprise status - access is unlocked from the start through our collective power.

  • Yes we work with most organisations and all size. We're best suited for organizations with 50-2,000 employees spending $100K-$5M+ annually on technology services. At this scale:

    • The complexity of managing multiple vendors justifies advisory support

    • The spend level benefits significantly from enterprise access

    • The potential savings and service improvements are substantial

    • You likely lack internal resources for sophisticated technology procurement

    Smaller organizations may not benefit as much, while larger enterprises often have dedicated procurement teams.

  • Yes:

    1. Optimization within contract: Even locked in, opportunities often exist to add services or optimise. This is also part of what we can assist with, in some cases the saving of moving can out weigh staying in with your current provider.

    2. Renewal planning: We start planning 12-18 months before expiration to maximize leverage.

    3. Other technology domains: While one area is locked, you likely have other technology where we can be of assistance.

    4. Early termination analysis: Sometimes termination penalties are worth it when balanced against access improvements and the overall savings.

  • Good relationships are valuable! Our role isn't to disrupt working relationships but to ensure you're accessing enterprise-tier treatment and pricing within them. Often, even with "good" vendors, organisations discover they're:

    • In lower pricing tiers than accessible

    • Receiving business-level support vs. enterprise-level

    • Missing features or access available at higher tiers

    • Paying for services that could be included at enterprise level

    • Going through this exercise could help you negotiate better pricing with your existing vendor

    We help you maintain and enhance good relationships while unlocking better access.

  • No, we're strategic brokers and advisors, not managed service providers our objective is to work with your established team. We help you:

    • Access the right technology services

    • Negotiate enterprise-level terms

    • Maintain strategic oversight

    • Ongoing Optimisation

    If you need managed services, we can help you find and negotiate with the right MSP - unlocking enterprise-tier MSP services at better pricing and terms.

  • We're industry-agnostic. Technology procurement challenges are similar across sectors:

    • Everyone needs reliable connectivity

    • Everyone needs secure infrastructure

    • Everyone needs modern communications

    • Everyone needs a secure Data Storage and Recovery setup

    • Everyone benefits from enterprise access to these services

    We've worked with healthcare (HIPAA), financial services (PCI-DSS), professional services, manufacturing, education, hospitality, and more. We adapt our approach to your industry's specific requirements and compliance needs.

    1. Free 30-minute call to discuss your needs

    2. Preliminary assessment: We review your current technology landscape and identify potential enterprise access opportunities

    3. Proposal: We outline how we can help, expected access improvements, and our transparent fee structure

    4. Engagement: If you decide to move forward, we begin unlocking enterprise access immediately

    No pushy sales tactics, no long-term commitments required upfront, complete transparency throughout.

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